Every chargeback is a supplier data failure. How many did you have last quarter?
Clover helps retail buyers enforce supplier standards, automate new item setup, and build a defensible record of every decision, so bad data stops costing you money.
Built for retailers running operations on patchwork.
You don't have a custom-built supplier system. Your VP of Supplier Compliance has a deck about what one would look like, but it's been on the back burner for two years because the chargeback process is on fire and your IT team is booked.
Clover lets you stop building the deck and start running the work: a working system you configure, not software you build. Live in weeks, not sitting on next year's roadmap.
Where supplier data breaks down
Your new item process is an email thread. And it takes weeks.
Suppliers submit what they want, when they want, in whatever format they prefer. Your team chases down what's missing. Someone manually validates it. By the time the item is live, the planogram window has closed.
You're issuing chargebacks your suppliers are disputing. Because neither side has a clean record.
The supplier says they submitted the right specs. You say they didn't. Nobody has a complete audit trail. So the chargeback process drags on, erodes the relationship, and happens again next cycle.
Your supplier compliance program has standards. Your suppliers aren't following them.
You've defined what a complete, compliant supplier submission looks like. But enforcement is manual: someone checking a spreadsheet, sending follow-up emails, hoping things get done. The suppliers who comply do it because they're diligent, not because your system enforces it.
Structure, accountability, and a record you can actually use.
Clover runs the work between you and your suppliers: item setup, compliance, chargebacks, and document collection. Every submission is checked against your standards, and every decision is on record: what was submitted, who reviewed it, and what was accepted.
Validation profiles that enforce your item requirements before data hits your system
Define what a complete, acceptable item submission looks like (required attributes, format rules, document attachments) and let Clover validate against it. Items that don't meet your standards don't move forward. No manual re-review. No back-and-forth emails.
A chargeback workflow with accountability built in
When a chargeback is issued, Clover opens a structured workflow: the supplier sees the claim, provides their response, submits documentation, and escalates through a defined process. Every step is recorded. No more 'we never got that email.'
Supplier compliance enforcement, not just supplier compliance tracking
Your supplier standards program becomes a workflow, not a spreadsheet. Clover validates every submission against your requirements, flags non-compliance in real time, and gives suppliers a clear view of what's outstanding. Compliance becomes the path of least resistance.
Your supplier data has a new use case: AI. Most supplier data isn't ready for it.
Retail teams are piloting AI for supplier risk scoring, submission anomaly detection, and compliance monitoring. The bottleneck isn't the AI. It's the data. Supplier records in email threads and spreadsheets give an AI a name and a date. That's enough to build a list, not to spot a pattern.
Clover's data is different. Every submission carries its decision history: what was evaluated, who reviewed it, what changed, and why it was accepted. Ask an AI "which suppliers have had repeated data quality issues on item dimensions?" and Clover's data can answer it. Your inbox can't.
Explore the workflows behind this solution
New Item Setup
Item attributes, GS1 data, images, and case-pack details submitted through a guided portal and validated against your requirements before the item reaches your systems.
Learn moreChargebacks
Structured dispute workflows with accountability, from issue identification through supplier response to documented resolution.
Learn moreProduct Data Management
Item data kept complete and current after setup. Suppliers update attributes in one place, every change is reviewed and recorded, and gaps are flagged before they turn into chargebacks.
Learn moreSupplier Onboarding
Supplier compliance standards, product data requirements, and signed agreements, collected before the first PO in one structured workflow.
Learn morePrice Change Management
Structured submission, review with full history, documented approval with effective dates. No more pricing decisions in email.
Learn moreSupplier Contact Management
Supplier managers, EDI contacts, chargeback resolvers, product data owners: one living directory across thousands of supplier relationships, maintained by the suppliers themselves.
Learn moreFrequently asked questions
Clover validates supplier submissions against your item requirements at the point of entry, before bad data reaches your systems. When a supplier submits incomplete or non-compliant product specs, Clover flags the issue immediately and blocks progression until it's corrected. This eliminates the most common source of downstream chargebacks: data that was wrong from the start but nobody caught until it caused a problem.
Clover provides a structured supplier onboarding workflow where you define your requirements (product data standards, compliance documents, signed agreements) and suppliers complete them through a task-driven portal. Every submission is validated against your rules in real time. Your team only reviews what needs a decision, and the entire onboarding record is captured automatically.
Clover turns your supplier compliance program from a spreadsheet-tracking exercise into an enforced workflow. You define your standards once, and every supplier submission is validated against them automatically. Non-compliant submissions are flagged in real time, and suppliers see exactly what's outstanding. Compliance becomes the path of least resistance instead of something your team manually polices.
Define your item submission requirements in Clover (required attributes, format rules, supporting documents) and suppliers submit through a structured portal with real-time validation. Items that don't meet your standards don't move forward, so your team stops chasing missing attributes over email and items get to shelf faster.
Clover automatically records every supplier submission, review, and approval with full context: what was submitted, what changed from the prior version, who reviewed it, and why it was accepted or flagged. When a chargeback is disputed or a compliance question arises, the complete decision history is accessible in one place. No email archaeology required.
Yes. Clover is a configurable platform, not a custom development project or a year-long enterprise implementation. You define your supplier workflows, compliance standards, and item requirements, and Clover handles the supplier-facing work and the record-keeping. Most retailers are live in weeks, and the same setup scales from a few hundred suppliers to thousands.
Clover's chargeback workflow creates accountability on both sides. When a chargeback is issued, the supplier sees the claim, provides their response, and submits supporting documentation through a defined process. Every step is recorded with timestamps and context. This eliminates the 'we never got that email' disputes and gives both parties a single source of truth for resolution.
A supplier chargeback is a fee a retailer charges a supplier for missing its requirements, such as incorrect item data, labeling or packaging errors, late or inaccurate ASNs, or routing guide violations. Retailers usually deduct chargebacks from supplier payments. Most are preventable when supplier submissions are validated against the retailer's standards before anything ships.
See Clover built around your supplier management workflow
We'll map out your new item process and supplier compliance workflow in a live product walkthrough, and show you what a clean audit trail looks like in practice.
We start with your problems, then show you how Clover would solve them. A real walkthrough with someone who knows retail supplier management.
Typical deployments cost less than a single supplier management coordinator.
- SAML 2.0 SSO
- AES-256 + TLS 1.2+
- Immutable audit trail
- SOC 2 (in progress)
- Security questionnaire on request
- Security details →