Something went wrong with a supplier. Can you prove what happened next?
Clover turns chargebacks, corrective action requests, and supplier disputes into structured workflows. The supplier sees the issue, submits a response, and the resolution is tracked, with a record that protects both sides.
Where issue resolution breaks down
The supplier says they sent the right specs. You say they didn't. Nobody has a clean record.
A chargeback is issued. The supplier disputes it. You're both digging through emails trying to prove what was originally submitted, what was agreed upon, and who signed off. The dispute drags on because neither side has a definitive record. The relationship erodes.
The same issue happens again. And again. Because there's no pattern visibility.
This supplier has had 4 quality issues in the last 6 months. You don't know that because each incident was handled by a different person, tracked in a different email thread, and resolved independently. There's no way to see the pattern, until it's too late to act on it.
Corrective actions are requested but never formally closed.
You asked the supplier for a corrective action plan. They sent something. You're not sure it addressed the root cause. It's been 3 months and nobody followed up to verify the correction was implemented. The CAPA is "done" in the sense that someone stopped asking about it, not in the sense that the issue was resolved.
Structured disputes. Documented resolutions. Pattern visibility.
Clover turns issue resolution into a structured workflow, whether you call it a chargeback, a SCAR, a CAPA, or a vendor dispute. The supplier sees the issue, responds through a defined process, submits documentation, and the resolution is tracked with full context. Both sides have a clear, defensible record.
Structured issue workflow with clear accountability
When an issue is identified, Clover opens a structured workflow: the supplier sees the claim with supporting details, provides their response, submits documentation, and escalates through a defined process. Every step is recorded. No more "we never got that email."
Pattern visibility across suppliers and time
Every issue, dispute, and corrective action is recorded against the supplier record. Over time, patterns emerge: which suppliers have recurring quality issues, which types of problems repeat, and which corrective actions actually resolved the root cause. You see the trend, not just the incident.
A defensible record that protects both sides
When a chargeback is disputed, the full record is right there: what was originally submitted, what was agreed upon, what changed, who reviewed it, and what the supplier's response was. Disputes resolve faster because the facts aren't in question. They're in the system.
Not just what went wrong. What was done about it, and whether it worked.
Most issue tracking captures the incident. Clover captures the full lifecycle: the issue, the supplier's response, the corrective action plan, the implementation verification, and the follow-up. When the same supplier has a similar issue a year later, you can see whether the previous corrective action was effective, and make a more informed decision about the relationship.
The chargeback was clear. The fight took six months.
Define your issue resolution process
Configure issue types (chargebacks, SCARs, CAPAs, quality disputes), required response fields, escalation rules, and resolution criteria. Different issue types can have different workflows. A chargeback dispute and a corrective action request don't need the same process.
Suppliers respond through a structured workflow
The supplier sees the issue with full context: what went wrong, supporting documentation, and what's expected in response. They submit their response (root cause analysis, corrective action plan, supporting documents) through a guided process. No ambiguity about what's needed.
Your team reviews, resolves, and tracks effectiveness
Your dashboard shows: 4 open chargebacks, 2 CAPAs awaiting supplier response, 1 corrective action due for effectiveness verification. Every resolution is documented, and linked to the supplier's history so patterns are visible over time.
Every industry resolves supplier issues. The name changes. The workflow doesn't.
Retail
Vendor chargebacks for spec violations, labeling errors, delivery non-compliance, and data quality issues, with a defensible audit trail that resolves disputes faster.
See retail chargebacksFoodservice
Short-ship disputes, quality chargebacks, substitution disagreements, and food safety non-conformances, tracked with full supplier history.
See foodservice disputesMedical Device
SCARs, CAPAs, and non-conformance reports with structured root cause analysis, corrective action tracking, and effectiveness verification, audit-ready by default.
See medical device CAPAsColleges & Universities
Vendor performance disputes, contract non-compliance, and billing discrepancies, resolved with documented accountability for institutional procurement records.
See higher-ed disputesYour industry
Automotive quality chargebacks, cannabis compliance violations, scientific equipment disputes. The terminology changes, the workflow shape doesn't.
See all solutionsFrequently asked questions
When a chargeback is issued, Clover opens a structured workflow where the supplier sees the claim with supporting details, submits their response and documentation through a guided process, and the resolution is tracked with full context. Both sides have the same record of what was originally submitted, what was agreed, and what changed, so disputes resolve on facts, not competing email threads.
Yes. Clover supports structured workflows for SCARs, CAPAs, and any corrective action process you define. The supplier receives the issue with full context, submits a root cause analysis and corrective action plan through a guided form, and your team tracks implementation and effectiveness verification. Every step is recorded against the supplier's history.
Every issue, dispute, and corrective action is recorded against the supplier record over time. Clover surfaces patterns automatically: which suppliers have recurring quality problems, which types of issues repeat, and whether previous corrective actions actually resolved the root cause. You see the trend across incidents, not just individual events handled by different people.
The full history is available in one click: the original submission, what was agreed upon, any spec changes that were approved (by whom and with what notes), the supplier's dispute response, and the final resolution. Disputes resolve faster because the facts are documented in the system, not buried in email threads that neither side can find.
Yes. You configure separate workflows for chargebacks, SCARs, CAPAs, quality disputes, or any issue type your business uses. Each workflow can have its own required response fields, escalation rules, and resolution criteria. A chargeback dispute and a corrective action request do not need to follow the same process.
Clover tracks the full corrective action lifecycle: the issue, the supplier's root cause analysis, the proposed corrective action, implementation evidence, and an effectiveness verification step. Your team sets verification due dates and the system follows up automatically. A CAPA is not marked resolved because someone stopped asking about it, but because the correction was verified and documented.
See what structured issue resolution looks like
We'll walk you through a live chargeback workflow (from issue identification through supplier response to documented resolution) and show you what pattern visibility looks like over time.
No deck, no pitch. A real product walkthrough with someone who understands supplier issue resolution.
Typical deployments cost less than a single procurement coordinator.
- SAML 2.0 SSO
- AES-256 + TLS 1.2+
- Immutable audit trail
- SOC 2 (in progress)
- Security questionnaire on request